Business Analyst - After Sales & Service

Business Analyst - After Sales & Service

As one of the biggest global players in the world of electronic goods, TOSHIBA is setting standards for more than 135 years – for example as a leading manufacturer & supplier for digital and multifunctional systems for office communication. For the headquarters located in Neuss (close to Düsseldorf) we are currently looking for a new colleague to support our European Marketing & Business Development Team as a

Business Analyst - After Sales & Service (m/f)


After Sales Business Development

  • Collection, analysis & benchmarking of European Service Data to ensure competitive levels of performance & profitability
  • Prepare, analyse & report service KPI data from Operating Companies (OCs), highlighting best in class & where improvements are needed
  • Simulate service business case scenarios e.g. remote service
  • Follow up & support for OCs to help achieving improvement targets for after sales business
  • Identify & propose new service tools and processes that can be implemented by OCs
  • Support, organise & present at workshops & seminars relating to after service business
  • Collection & analysis of EUR OCs input for Global After Sales Reporting
  • Prepare & present monthly European After Sales performance to Budget & Forecast


  • Seamless collaboration amongst Tokyo, OCs & EHQ to maximise business opportunities
  • Support improvements to existing business processes & practices
  • Prepare & submit regular, accurate, detailed and timely reports on visits, meetings and projects
  • Providing management with reports, analysis & recommendations to support decision making


Your qualifications:

  • Commercial / Business qualification with business analysis / controlling specialisation
  • 3 or more years’ experience in field service / support function within IT / Print/ MFP sector
  • Project management experience
  • Good spoken and written German / English (mandatory), other European languages advantageous
  • Strong Excel / spread sheet skills
  • Good numeric, analytic and conceptual skills
  • Good communication / presentation skills and a team player
  • Ability to work under pressure and meet deadlines
  • Multitasking & good organisational skills
  • Proactive, motivational and cross functional attitude
  • Availability to travel & International orientation

Would you like to join our dynamic team in Neuss? We are looking forward to receiving your complete application (including CV, references, salary range and earliest starting date).
If you have any further questions, please contact our HR team.


Published on:
3rd November 2015

Neuss / Germany

Contract duration:
Permanent contract

Contract type:
Full time

Toshiba Tec Germany Imaging Systems GmbH
Ms. Franziska Oerding
Carl-Schurz-Str. 7
41460 Neuss
+49 2131-1245-0