Sales Assistant - Customer Service

Sales Assistant - Customer Service

As one of the biggest global players in the world of electronic goods, TOSHIBA is setting standards for 140 years – for example as a leading manufacturer & supplier for digital and multifunctional systems for office communication. For the headquarters located in Neuss (close to Düsseldorf) we are currently looking for a new colleague to support our Customer Service FG Team as a

Sales Assistant - Customer Service (m/f)


  • Accurate processing of customer orders and transfer them to the warehouse in timely manner
  • Secure the information flow towards our customers with regard to shipment schedules, allocations and availability of goods
  • Make sure that all customer inquiries are quickly answered and/or transferred to the responsible person/department
  • Coordinate order releases with the finance department
  • Coordination of shipments in close cooperation with the Logistic Group
  • Coordination of consolidated shipments with Service Parts area
  • Generals correspondence with customers (English language)
  • Issue shipping advice to customers
  • Check customer claims – Damages & physical differences
  • Organise Intercompany Returns
  • Handle Price differences (issue credit/debit notes)
  • Review open order list with customers
  • Create customer statistics and overviews
  • Visit customers (when necessary)
  • Identify critical items and prepare for their allocation
  • Process direct shipments from European and overseas suppliers
  • Act as Key User for Oracle ERP System
  • Act in line with J-SOX and Management Authorization procedures
  • Support / run own MI21 projects
  • Implementation of special tasks or projects as directed by superior

Your profile:

  • Commercial/Business Qualification and Import/Export experience
  • Good spoken and written English (mandatory), additional European language skills an asset
  • ERP System (Oracle) and Computer knowledge (MS Office, especially Excel)
  • Good communicator & team worker
  • Ability to work under stress & meet deadlines

Would you like to join our dynamic team in Neuss? We are looking forward to receiving your complete application (including CV, references, salary range and earliest starting date).
If you have any further questions, please contact our HR team.

Published on:
13th November 2015

Neuss / Germany

Contract duration:
Temporary contract
(cover during parental leave)

Contract type:
Full time

Toshiba Tec Germany Imaging Systems GmbH
Ms. Franziska Oerding
Carl-Schurz-Str. 7
41460 Neuss
+49 2131-1245-0